- Reservations are required for all Classes and Appointments to ensure that the workout programming is appropriate and space is available. Clients may reserve in person or call the studio, or reserve online with a pre-paid class package.
Cancellations & Schedule Changes
- Kindly notify your instructor or the studio in writing a minimum of 24 hours in advance (for Monday through Friday sessions) or 48 hours in advance (for Saturday and Sunday sessions) of your scheduled class or individual appointment. We require advance cancellation notice to allow us to notify instructors and contact clients on the waiting list. Cancellations made after the required deadlines will be Late Cancelled and charged the entire amount of the session fee. We do not offer make-ups for missed sessions.
MindBodyOnline Purchase Instructions
- Pre-payment is required for all classes and sessions. No admittance without package or payment.
- We accept cash, checks, or credit cards both online and in the studio.Please make checks payable to Springs Pilates Pleasanton. A $25 fee will be charged for returned checks.
- We require and retain a credit card number within our scheduling system for all clients. Please note that this card will be charged a single appointment or class session at the Single rate if other payment arrangements are not made at the end of the appointment or class.
- All Individual Appointment and Class Packages expire six (6) months from date of purchase.
- Please notify us immediately and before you miss classes if you have a long-term medical reason for not being able to attend. A written clearance note from your physician will be required prior to reinstatement in class and to extend your package expiration.
- We guarantee your satisfaction. If you are unhappy for any reason, please inform the studio manager in writing. We will refund any unused balance on your package after adjusting for used classes, each at the single rate price.
Family Discount (Husband/Wife or Parent/Child): receive 10% off second, concurrent package or share same package.
Student Discount: 10% off regular rates. Valid high school or college ID required.
Referral Reward: $10 off your next regular rate package purchase for referring a friend who buys an Individual or Class package. New student must mention your name when contacting the studio for the first time. No limit on referrals, however only one discount may be used at a time.